All support staff are required to participate in continuing education programs throughout the year.
24/7 phone and chat support is included
No 'critical issues' standard
Unlike other providers, we don’t enforce a threshold for phone support. Admins can call us for help with any issue.
Obsession with satisfaction
We’ll survey your satisfaction after every call. And we’ll contact you every three months to ask how we can better meet your needs.
Unlike many providers, every Intermedia support team member is a direct employee.
The right technology to speed resolution
Our experts combine brains with brawn— such as screen-sharing tools, connectivity tests for assessing quality of service issues, and even custom-built services that let us configure your computer (so you don’t have to).
MAKING EVERY INTERACTION COUNT
No matter what size your business, you know that customer satisfaction is tied to repeat business and your company's reputation. Personalizing your customer experience opens the opportunity to not only improve customer satisfaction but also to upsell and cross sell - and having the best call center technology is essential to making that possible.