All support staff are required to participate in continuing education programs throughout the year.
Phone and chat support is included.
Unlike other providers, we don’t enforce a threshold for phone support. Admins can call us for help with any issue.
We’ll survey your satisfaction after every call. And we’ll contact you every three months to ask how we can better meet your needs.
Unlike many providers, every Intermedia support team member is a direct employee.
Our experts combine brains with brawn— such as screen-sharing tools, connectivity tests for assessing quality of service issues, and even custom-built services that let us configure your computer (so you don’t have to).